Shipping policy

Delivery Time

Products in stock are delivered in 2–3 business days. Out-of-stock products may take longer, with prior agreement.

Delivery in Romania

Delivery is via courier. Two delivery attempts are made. If unsuccessful, the order is returned and cancelled. The Client covers re-delivery costs.
Responsibility passes to the Client once the product is handed over to the courier.

International Delivery

International deliveries take 4–7 business days. Clients must request a quote via office@odorable.shop, providing the delivery postal code.

Delivery Conditions

Client identity must be verified upon delivery.
If delivery is made to the workplace, the Client must ensure access.
The courier will call before delivery. Clients must be present at the delivery address and time.

Product Receipt

Clients must sign the delivery note (AWB), which includes product details and price.
Products must be checked upon delivery. Issues must be noted in writing on the delivery note.
Complaints must be made within 24 hours of delivery by email to sniff@odorable.shop with a photo.
The Company is not liable for damage caused by courier mishandling. If the package is damaged, refuse it and notify the Company.

Delivery Delays

The Company will notify the Client in case of delays.
Clients should contact the courier using the AWB number for solutions.
Delays exceeding 3 business days may result in order cancellation.

Payment Methods

The price, payment method, and due date are specified in the Order.
Invoices are issued after payment details are provided by the Client.
Payment methods include:

• Online card payment (3D Secure recommended)
  

• Bank transfer (delivery after confirmation)

Returns

For returns and cancellations, please see our Refund Policy