Returns

Clients can return products within 14 calendar days from the delivery of the last item in the order, as per OUG no. 34/2014 and EU Directive 2011/83/EU on consumer rights.

To initiate a return or cancellation, log in to your customer account at https://shopify.com/94666195208/account and submit a request through your order history. If you checked out using a phone number only, please use the return link in your SMS order confirmation instead.

You may also notify us via email at sniff@odorable.shop or by phone at (+40) 722.750.411.

Return address: Traian Vuia St., no. 210, Napocom building, Cluj-Napoca.

Refunds

Refunds are processed within 14 days of receiving your return request or the returned products (whichever is later), via bank transfer. We will refund the standard delivery cost you paid at checkout. Express or premium delivery upgrades are not refunded.

Return Shipping

Return shipping costs are the customer's responsibility.

Return Conditions

• Products must be in original condition
• Use the same courier service
• Include original labels and documents
• Include any gifts or accessories received with the order
• Only one product of the same type may be opened
• No signs of wear, unauthorized alterations, or missing items

Exemptions

The right of withdrawal does not apply to sealed products that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery. This may apply to certain fragrance or personal care products in our range.

Cancelled Return Requests

A return request may be cancelled if the client changed their mind after submission, or if the courier was unable to contact the client. In such cases, please contact us at sniff@odorable.shop or (+40) 722.750.411.